The buyer has the duration of 14 days to return any unwanted goods to the seller from the date the goods were delivered. After 14 days from the delivery date we are under no obligation to accept the return of goods unless they are faulty.
Should you wish to return goods, you will need to complete a return form which is available upon request from the seller. Upon completion of the return form please send it via email to firstname.lastname@example.org or post to the seller’s company address before we can begin the return process. We will then notify you whether the goods are eligible to be returned or not which usually takes up to 2 business days depending on the complexity of the return claim.
To help with any investigation of the goods in question the buyer agrees to send a proof of purchase ID, photographic evidence, descriptions and any other information the seller may require to help with any investigation regarding the return claim.
If your goods are accepted for return and received by us in a resalable condition you will then be charged a restocking fee of 20% of the original product price which will be deducted from your refund or amended accordingly on your forthcoming invoice depending on your payment terms. In the event you wish to exchange the returned goods for a different product you will be charged accordingly.
Orders that are faulty can be returned for a replacement, exchange or full refund. The seller will cover the return postage costs on the condition the goods are returned using our appointed courier service. The seller shall not be liable for any additional postage costs if the buyer or customer uses a third party courier service. If the returned goods are not faulty the seller shall not cover any postage under any circumstances.
The buyer must ensure any accepted returns are in their full and original packaging and are subject to the following –
If the packaging is excessively damaged or missing but the goods are intact we will charge you the cost for new packaging.
If the packaging is damaged or intact but the goods are damaged due to the buyer’s or customer’s negligence we reserve the right to reject the return claim. The goods will then be either disposed of or sent to the confirmed delivery address at the buyer’s discretion, additional postage costs will apply.
In the event the goods are returned to us damaged and it can be proven to be our courier at fault we will attempt to process a claim through the courier’s insurance for damaged goods. If successful we will offer the buyer a refund for the goods that will reflect the amount given by the courier. If the claim for damaged goods is unsuccessful we reserve the right to reject the return claim or offer a reasonable amount of money for the damaged goods depending on the goods overall condition.
Our Rattan Furniture range has different characteristics and weaves and it is at the seller’s sole and absolute discretion whether the product in question is faulty or not.